AI Agent Index
CompareAlternativesStacksAdvertiseAPI

Mixdesk vs Trengo (2026)

Side-by-side comparison of Mixdesk vs Trengo: pricing, capabilities, integrations, deployment complexity, and ratings. Built from The AI Agent Index's verified listing data. Trengo last verified July 25, 2026.

Data sourced from The AI Agent Index

Mixdesk logo

Mixdesk

by Mixdesk

AI customer engagement platform with one inbox for WhatsApp, Instagram, TikTok, web chat and email, AI Agents on Pro and above, and no per-seat fees. Free plan, paid from $49/mo.

freemiumSMB
Visit Mixdesk →
Trengo logo

Trengo

by Trengo

WhatsApp-native omnichannel support platform with an autonomous AI Agent. Boost $341/mo (annual), Pro $569/mo; Enterprise custom. Trengo advertises up to 80% of conversations resolved automatically.

subscriptionSMB
Visit Trengo →
Mixdesk
Trengo
Pricing model
freemium
subscription
Starting price
$49/mo
$341/mo, billed annually
Pricing transparency
mostly public
mostly public
Contract type
both
both
Customer segment
SMB
SMB
Deployment
web, api, mobile
web, api
Setup difficulty
—
easy
Avg setup time
—
1-4 weeks (channel configuration, integration with CRM and commerce platforms, agent training, AI HelpMate setup)
Editorial rating
On Our Radar
4.0 / 5
G2 rating
No G2 listing
4.3/5 (246 reviews)
MCP
No
No
GitHub stars
N/A
N/A
Data training
—
not disclosed
Human in loop
—
optional
Security certs
None confirmed
GDPR

Capabilities

Mixdesk

ticket-resolutionautonomousomnichannelmultilinguallead-generationcrm-sync

Trengo

ticket-resolutionworkflow-buildercrm-syncmultilingualautonomous

Pros & Limitations

Editorial assessment

Mixdesk

Trengo

Pros

  • ✓WhatsApp is a genuinely native channel, not a retrofit. That depth is materially valuable for European, LATAM, and APAC service patterns where WhatsApp, not email or live chat, is the dominant customer channel.
  • ✓European-first design brings GDPR compliance and AWS Frankfurt EU data residency by default. Localization and multilingual support are built in rather than adapted from a US-first product.
  • ✓The AI Agent is included in both paid plans with no separate AI platform fee. Boost is $341 per month and Pro is $569 per month on annual billing, with AI-handled conversations billed at $0.28 to $0.34 each.

Limitations

  • –US brand recognition and partner ecosystem are thin. Integration coverage for US-specific tools trails Zendesk and Intercom, which matters for teams evaluating from a US procurement view.
  • –Autonomous-resolution depth lags AI-native challengers. Trengo advertises up to 80% resolution, but its agentic capabilities are less advanced than Sierra, Decagon, or Intercom Fin.
  • –Billing has three moving parts: base tier, per-user add-ons, and a per-AI-conversation surcharge. At $0.28 to $0.34 per AI conversation on top of base and user costs, spend is hard to forecast at high volume.

Frequently asked questions

How does pricing compare between Mixdesk vs Trengo?

Mixdesk uses a freemium model, starting at $49 per month. Trengo uses a subscription model, starting at $341 per month on an annual commitment (month-to-month costs more).

View full Mixdesk profile

Pricing, reviews, integrations →

View full Trengo profile

Pricing, reviews, integrations →

Free · Every Two Weeks

AI Agent Price & Rating Tracker

Price changes, new agent launches, acquisitions, and rating updates across the AI agent market. Verified against live vendor data, not vendor marketing.

No spam. Unsubscribe anytime. We never share your email.