Avoma vs Fireflies.ai (2026)

Avoma

by Avoma, Inc.

Fireflies.ai

by Fireflies.ai

Pros

• ✓All-in-one platform spanning meeting intelligence, scheduling, conversation intelligence, coaching, and revenue forecasting: teams avoid paying for and integrating separate tools for each workflow, with viewer seats always free regardless of plan.
• ✓SOC 2 Type II certified with AWS-hosted infrastructure: meets enterprise security and compliance requirements that lighter meeting intelligence tools like Fathom and tl;dv do not currently offer.
• ✓Conversation intelligence goes deeper than basic transcription: sentiment heatmaps, custom keyword trackers, semantic smart trackers, speaker insights, and AI-generated chapter bookmarks provide coaching and deal intelligence that pure transcription tools lack.

Limitations

• ⚠No MCP server or Zapier/Make integration listed on the integrations page: teams that rely on workflow automation platforms for custom triggers and actions will need to use the API directly, which requires technical resources.
• ⚠Revenue intelligence and forecasting features are newer additions competing against mature specialists: Gong and Clari have deeper deal inspection, pipeline analytics, and forecasting models built over more years of enterprise deployment.
• ⚠Pricing is per recorder seat rather than per user, which keeps viewer costs at zero but means the per-seat cost for active meeting participants is higher than lightweight alternatives like Fireflies.ai at $10 per user per month or Otter.ai at $8.33 per user per month.

Pros

• ✓Most comprehensive free tier in the meeting intelligence category with unlimited transcription, 100 plus language support, API access, and mobile app at $0: enabling enterprise-level evaluation before any financial commitment
• ✓SOC 2 Type II, GDPR, and HIPAA compliance with BAA at Enterprise tier covers the widest range of regulated industries including healthcare, finance, and legal, with broader compliance coverage than most direct competitors
• ✓200 plus AI Apps for post-meeting automation including sales call analysis, objection tracking, content calendar generation, and BANT and MEDDIC extraction provide workflow depth well beyond simple transcription

Limitations

• ⚠AI credits are a one-time shared workspace pool that does not reset monthly; heavy users of AskFred and advanced AI summaries exhaust the allotment quickly, triggering auto-recharge at $5 per 50 credits unless explicitly disabled
• ⚠Notetaker bot joins meetings as a named participant on most plans; a Chrome extension provides bot-free recording as an alternative, but the bot remains the default and most visible capture method, which can create friction in sensitive client-facing calls
• ⚠Video recording is locked behind Business at $19 per seat per month annual, meaning teams that need to review screen content alongside transcripts must upgrade past Pro even for moderate usage needs