YundaDesk vs Gorgias (2026)

YundaDesk

by Shenzhen Zhi’an Technology Co., Ltd. (深圳市知安科技有限公司)

Gorgias

by Gorgias

Pros

• ✓Genuinely free tier with unlimited agents, channels, conversations and messages, plus 1,000 AI credits a month and no credit card required.
• ✓Native coverage of Asian and Southeast Asian channels including LINE, Zalo OA, WeChat and TikTok alongside WhatsApp, Instagram and Messenger.
• ✓Credit-metered pricing means cost tracks AI volume rather than headcount, not seats.

Limitations

• ⚠No security certification is named on any surface, including the vendor's own trust center, terms and privacy policy.
• ⚠No MCP server, and the live API host publishes no developer documentation, so programmatic extension is limited.
• ⚠Independent evidence has not accumulated yet. The claimed G2 profile carries no reviews, so the rating stays unpublished.

Pros

• ✓Native Shopify actions let AI Agent process refunds, edit orders, update addresses, and generate discount codes autonomously mid-conversation, without handing the customer to a human agent.
• ✓Helpdesk plans are priced by ticket volume rather than per agent, with 500 user seats on every tier above Starter, so support headcount can grow without changing the plan.
• ✓Fully public pricing across every helpdesk tier, with a $10/month Starter plan and an AI Agent add-on billed only on conversations the AI fully resolves.

Limitations

• ⚠AI Agent is billed separately from the helpdesk plan at $0.90 per resolved conversation on most plans and $1 on Starter, so total monthly cost is the plan fee plus resolution fees.
• ⚠Ticket-based pricing creates cost unpredictability during peak seasons. A Black Friday spike can push teams into overage at $0.36 to $0.40 per ticket above the plan limit, on top of AI Agent resolution fees and a $1.50 fee per automated interaction beyond the included allowance.
• ⚠Purpose-built for ecommerce only. B2B SaaS, financial services, and multi-brand enterprises with complex SLA management and non-ecommerce escalation workflows will find the platform too narrow and should evaluate Zendesk or Intercom instead.