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Help Scout vs Zeiko (2026)

Side-by-side comparison of Help Scout vs Zeiko: pricing, capabilities, integrations, deployment complexity, and ratings. Built from The AI Agent Index's verified listing data. Help Scout last verified September 29, 2026. Zeiko last verified August 2, 2026.

Data sourced from The AI Agent Index

Help Scout logo

Help Scout

by Help Scout

Shared-inbox help desk with live chat, a knowledge base and Compass, an AI agent billed at $0.75 per resolution. Free plan, paid plans from $25/user/mo billed annually.

freemiumSMB
Visit Help Scout →
Zeiko logo

Zeiko

by Zeiko AI Technologies Inc.

Zeiko runs supervised AI support agents for small teams, answering from approved sources with permission-scoped approvals and human handoff. From $15 per month (USD) billed yearly.

subscriptionSMB
Visit Zeiko →
Help Scout
Zeiko
Pricing model
freemium
subscription
Starting price
$25/mo, billed annually
$15/mo, billed annually
Pricing transparency
public
mostly public
Contract type
both
both
Customer segment
SMB
SMB
Deployment
web, api
web, cloud, api, cli
Setup difficulty
easy
moderate
Avg setup time
—
—
Editorial rating
4.1 / 5
On Our Radar
G2 rating
4.4/5 (431 reviews)
No G2 listing
MCP
Server
Server
GitHub stars
N/A
N/A
Data training
no
not disclosed
Human in loop
optional
required
Security certs
SOC 2 Type II, GDPR, HIPAA
None confirmed

Capabilities

Help Scout

ticket-resolutionemail-optimizationcrm-syncreportingworkflow-builderomnichannelknowledge-basemcp-server

Zeiko

workflow-builderknowledge-baseomnichannelecommerce-supportmcp-server

Pros & Limitations

Editorial assessment

Help Scout

Pros

  • ✓Compass answers customers on web and in-app from a team's own help content, hands off with full context, and is charged only for conversations it resolves, with a monthly spending cap.
  • ✓Every plan price is published, there is a free plan, and Standard and Plus can be tried for 15 days with no credit card.
  • ✓An official MCP server lets Claude, ChatGPT and Cursor read conversations, customers and Docs content with each user's own permissions.

Limitations

  • –The MCP server is read-only, so AI tools can look up support data but cannot reply to or update conversations.
  • –Compass does not answer email yet, and answering from past conversations and connected apps is listed as coming soon.
  • –Phone and SMS come through the Aircall integration rather than a built-in phone system, and SSO and HIPAA need the Pro plan.

Zeiko

Pros

  • ✓Publishes a public JSON and markdown agent catalog plus an MCP endpoint, an API, a CLI and an SDK.
  • ✓Both billing rates are published for every self-serve tier, and seat overage is priced openly.
  • ✓Approvals, approved-source answers and state-preserving handoff are built in rather than sold as an add-on.

Limitations

  • –No SOC 2, ISO 27001 or HIPAA attestation is published, and the support agent trust page names no certification.
  • –There is no free plan and no free trial, and the vendor states the founding package is not a trial.
  • –The pricing page calls Starter and Team support-first while the tier cards describe them as a Shopify-first ecommerce package.

Frequently asked questions

How does pricing compare between Help Scout vs Zeiko?

Help Scout uses a freemium model, starting at $25 per month on an annual commitment (month-to-month costs more). Zeiko uses a subscription model, starting at $15 per month on an annual commitment (month-to-month costs more).

View full Help Scout profile

Pricing, reviews, integrations →

View full Zeiko profile

Pricing, reviews, integrations →

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