ChatterMate vs Tidio (2026)
Side-by-side comparison of ChatterMate vs Tidio: pricing, capabilities, integrations, deployment complexity, and ratings. Built from The AI Agent Index's verified listing data. Tidio last verified October 25, 2026.
Data sourced from The AI Agent Index
ChatterMate
by ChatterMate
Open-source AI customer support agent that answers from your own content, acts through MCP tools and hands off to humans. Self-hostable. Free for 300 messages a month, Base from $19/agent.
Tidio
by Tidio
Live chat, help desk and Lyro AI Agent for small businesses and ecommerce. Free plan. Starter $24.17/mo billed annually ($29 monthly), Growth from $49.17, Plus from $300/mo (USD).
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Capabilities
ChatterMate
Tidio
Pros & Limitations
Editorial assessmentChatterMate
Tidio
Pros
- ✓The Free plan includes 50 billable conversations a month, 10 seats, live chat, ticketing and 50 Lyro conversations, and every paid plan has a 7-day free trial with no credit card.
- ✓Tidio says its customers average a 75% resolution rate with Lyro, and replies from Lyro and Flows do not count toward a plan's billable conversations.
- ✓Lyro Actions let Lyro call a store's API to check order status and shipment details or change an address, and Lyro can also be added to Zendesk, Intercom or Salesforce.
Limitations
- –Lyro is a separate subscription after the first 50 conversations, starting at $32.50 per month billed annually or $39 monthly for 50 conversations.
- –Self-serve plans stop at 2,000 billable conversations and 10 seats, and Plus, which starts at $300 per month plus usage, is sold through the sales team.
- –Removing Tidio branding costs $16.67 per month billed annually, and OpenAPI access, departments and custom branding start on Plus.
Frequently asked questions
How does pricing compare between ChatterMate vs Tidio?
ChatterMate uses a freemium model, starting at $15.83 per month on an annual commitment (month-to-month costs more). Tidio uses a freemium model, starting at $24.17 per month on an annual commitment (month-to-month costs more).
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