Odie

Odie, formerly Totango, is a customer intelligence platform for B2B post-sales teams and the AI agents they use. Totango announced on September 10, 2026 that it had become Odie, after more than 15 years as a customer success platform. Odie learns a company's customer knowledge, including account history, team experience and the reasoning behind good outcomes, combines it with ongoing AI analysis of customer data, and keeps it current as a self-curating Customer Knowledge Engine.

Odie sells two products. The Customer Knowledge Engine starts at $500/mo and includes Odie's Living Narrative Index, which combines company, customer and employee knowledge graphs in one context engine, knowledge curation agents that keep those graphs current, an Odie MCP server for connecting a company's own AI tools, and all necessary data source integrations. It is priced on how many knowledge graphs Odie maintains plus an access fee for the MCP connection, with no seat-based pricing and no extra cost for integrations. The Customer Operating System starts at $1,500 a month and runs on top of the engine as a guided workspace: it re-analyzes every account daily, gives each person prescriptive guidance, predicts renewal risk, and adds workflow automation, a campaign engine, prebuilt and buildable post-sales agents, and a chat copilot with intelligence briefs. It is priced on customer portfolio size, the depth and frequency of analysis, and a pool of AI Success tokens and service hours. Both are sold through sales.

Existing Totango and Catalyst customers keep their contracts, pricing and products, and Odie says nothing about those accounts changes for now. The Totango Customer Success Platform and the Catalyst Customer Growth Platform remain available to them through their own logins, but Odie's site no longer markets them to new customers.

Odie's integrations page covers Salesforce, HubSpot, Microsoft Dynamics, Zendesk, Intercom, Jira, ServiceNow, Gmail, Outlook, Slack, Microsoft Teams, Snowflake, BigQuery, Redshift, Mixpanel, Pendo, Segment, Zapier, Gong, Chorus and Stripe. Its security hub lists GDPR, ISO certification, SOC 2, a DPA, AI terms of use, a sub-processor list and a service level agreement, and Odie says it will never use a customer's data to benefit other Odie customers.

Teams that want a traditional customer success platform can look at Gainsight Customer Success, ChurnZero or Planhat.

Current state Q4 2026: Totango is now Odie, and G2 still lists the legacy product as Totango, with 1,151 reviews at 4.3 out of 5.