Akita

Akita is a customer success platform for SaaS startups and growing mid-market teams, operated by Akita Ventures Limited in Dublin, Ireland. It combines customer data from connected SaaS tools in a single view of each customer, scores health across billing, support, NPS and usage data, and adds account and contact segments, custom dashboards, task management, email alerts and metric tracking.

Health scoring, segmentation and alerts run continuously against thresholds the team sets. When an account crosses a risk or expansion threshold, Akita raises an alert and trigger actions create tasks, while the outreach itself stays with the CSM, so Akita works as a monitoring and triage layer rather than an autonomous agent. Its home, pricing and security pages do not describe AI agents.

Its integration directory covers billing (Stripe, Chargebee, Recurly, Zuora, GoCardless, QuickBooks), CRM (Salesforce, HubSpot, Pipedrive, Zoho, Microsoft Dynamics, Freshsales), support (Zendesk, Freshdesk, Intercom, Help Scout, LiveAgent), NPS and surveys (Delighted, AskNicely, Promoter, SatisMeter, Retently, Typeform, SurveyMonkey), email (Mailchimp, ActiveCampaign, SendGrid), project tools (Basecamp, Teamwork, Wrike, Harvest), Slack and Segment, and a JavaScript SDK tracks web usage. The directory lists no Mixpanel, Amplitude, Heap or Pendo connector.

Pricing is published in US dollars. Small Teams is $49/mo with 2 integrations, 2 full-access users and 4 read-only users. Growing Teams is $99 a month with 4 integrations, 4 full-access users, 8 read-only users and full API access. Enterprise Teams is $499 a month with custom integration development, onboarding sessions, end-user training and a dedicated success engineer. Each extra integration or full-access user is $29 a month. There are no setup or cancellation fees and no long-term contract, and Akita offers a 20% discount for annual prepayment. Akita says most customers fully configure their account in just days.

Akita is hosted on Amazon Web Services and publishes a GDPR page and a data processing agreement. The SOC 2 and ISO 27001 certifications on its security page belong to AWS, not to Akita.

Teams that want a larger customer success platform with more automation can look at Gainsight Customer Success, ChurnZero or Vitally.

Current state Q4 2026: Akita's three published plans are Small Teams, Growing Teams and Enterprise Teams, and G2 lists 2 reviews at 3.8 out of 5.