Shift Technology

Shift Technology builds AI agents for insurance companies. Its Fraud & Risk agents analyze claims, policies and documents for fraud, automate triage of high-risk cases for special investigations units (SIU), build case details and investigation plans, guide investigators with next steps, answer questions about alerts, cases, claims and policies, and propose new fraud scenarios from what they learn. Shift also offers agents for coverage and liability, subrogation, injury, claims process and healthcare payment integrity.

The Insurance Data Network (IDN) is Shift's cross-carrier data layer. Shift says it covers about 70% of US claims across all 50 states and lets its agents assess claim history across carriers, which Shift describes as uncovering schemes that span multiple insurers. Shift says its products have analyzed more than 4 billion policies, claims and documents, benefit more than 350 million policyholders, and serve more than 120 customers in over 30 countries, including all of the top 5 US property and casualty insurers.

Shift draws on more than 100 third-party data sources and industry partners. Its partner page names core insurance systems including Guidewire, Duck Creek, Sapiens and EIS, data providers including LexisNexis, TransUnion and CRIF, and Microsoft, alongside consultancies such as Capgemini and Cognizant.

Shift Technology does not publish prices. Buying starts with a demo request, and Shift does not publish its contract terms.

There is no self-serve plan or free trial on Shift's site. Shift states results for its fraud agents of a 4x higher acceptance rate for flagged cases, an impact rate of up to 61% and 5x faster investigation times, and $2 billion in fraud uncovered in the US in 2025.

Shift Technology suits insurers' fraud and SIU teams, claims organizations and health plans that want insurance-trained AI agents for fraud detection and investigation working alongside their core claims systems. Banks, fintechs and payment providers whose fraud sits in onboarding, payments and AML should look at Sardine, Feedzai or SEON.

Current state Q4 2026: Covea chose Shift as a strategic partner for fraud and risk management (March 31, 2026), AXA renewed its collaboration with Shift for five years (March 5, 2026), and Shift appointed Zach Haehn as Chief Technology Officer (August 5, 2026). Shift launched Shift Claims, an agentic claims product, in September 2025, and joined the Insurance Council of Australia and EXL on a national fraud detection platform in November 2025. Its security page shows ISO 27001, ISO/IEC 27701 and HDS certifications from AFNOR and an AICPA SOC badge, and its privacy notice covers the GDPR and CCPA. Shift was founded in Paris in 2014 and reports $320 million in funding raised as of May 2021.