Self-Serve Support Stack
Chatbase sits at the front line. Trained on your documentation, help articles, and FAQs, it resolves common questions instantly via chat on your website or app. When Chatbase cannot resolve an issue it escalates to Intercom Fin, which handles more complex queries with access to live customer data and business logic. Together they create a two-tier autonomous support layer that handles the majority of volume before a human needs to step in.
The workflow — 2 agents in sequence
Front-line knowledge base resolution
No-code platform for AI support agents trained on your own content, across chat, email, voice and WhatsApp. Free plan; paid plans $40-$500/mo, or from $32/mo billed yearly.
Chatbase resolves common questions from your documentation. Unresolved queries escalate to Intercom Fin with full context
Complex query resolution and live data access
AI customer agent from Fin, formerly Intercom, now part of Salesforce. $0.99 per outcome, 76% average resolution rate across 12,000+ customers. Runs on any helpdesk or with Intercom.
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