Self-Serve Support Stack
Chatbase sits at the front line — trained on your documentation, help articles, and FAQs, it resolves common questions instantly via chat on your website or app. When Chatbase cannot resolve an issue it escalates to Intercom Fin, which handles more complex queries with access to live customer data and business logic. Together they create a two-tier autonomous support layer that handles the majority of volume before a human needs to step in.
The workflow — 2 agents in sequence
Front-line knowledge base resolution
AI chatbot builder that lets you create a custom ChatGPT trained on your own data in minutes.
Chatbase resolves common questions from your documentation — unresolved queries escalate to Intercom Fin with full context
Complex query resolution and live data access
The #1 rated AI support agent — resolves customer queries autonomously across all channels.
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MCP (Model Context Protocol) is an open standard that enables AI agents to connect natively. As more agents adopt MCP, connections in this stack will become increasingly automated.