Self-Serve Support Stack
Chatbase sits at the front line — trained on your documentation, help articles, and FAQs, it resolves common questions instantly via chat on your website or app. When Chatbase cannot resolve an issue it escalates to Intercom Fin, which handles more complex queries with access to live customer data and business logic. Together they create a two-tier autonomous support layer that handles the majority of volume before a human needs to step in.
The workflow — 2 agents in sequence
Front-line knowledge base resolution
No-code AI chatbot and agent builder trained on your knowledge base. Free; Hobby $32/mo, Standard $120/mo, Pro $400/mo. Voice, telephony, and AI Actions included.
Chatbase resolves common questions from your documentation — unresolved queries escalate to Intercom Fin with full context
Complex query resolution and live data access
The #1 AI Agent for customer service. 76% avg resolution rate across 12,000+ customers, $0.99 per outcome. MCP-enabled. Runs on any helpdesk or with Intercom.
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Find an implementation specialist →The agents in this stack support MCP as clients
MCP (Model Context Protocol) is an open standard for connecting AI agents to tools and data. These agents act as MCP clients: they connect out to external MCP servers to use their tools, but they do not expose servers of their own. That means they cannot be driven by another agent through MCP, and the steps between them still need conventional integration.
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