Self-Serve Support Stack
Chatbase sits at the front line — trained on your documentation, help articles, and FAQs, it resolves common questions instantly via chat on your website or app. When Chatbase cannot resolve an issue it escalates to Intercom Fin, which handles more complex queries with access to live customer data and business logic. Together they create a two-tier autonomous support layer that handles the majority of volume before a human needs to step in.
The workflow — 2 agents in sequence
Front-line knowledge base resolution
No-code AI chatbot and agent builder trained on your knowledge base. Free; Hobby $32/mo, Standard $120/mo, Pro $400/mo. Voice, telephony, and AI Actions included.
Chatbase resolves common questions from your documentation — unresolved queries escalate to Intercom Fin with full context
Complex query resolution and live data access
The #1 AI Agent for customer service. 71% avg resolution rate, $0.99 per outcome. MCP-enabled. Runs on any helpdesk or with Intercom. AIUC-1 certified.
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