ElevenAgents vs Valory AI (2026)

ElevenAgents

by ElevenLabs

Valory AI

by Evolving Technologies Pty Ltd

Pros

• ✓One agent can work across phone, web, WhatsApp, SMS and email, and act in other systems mid-conversation through webhook, code and MCP tools.
• ✓Customers pick the model for each agent from Anthropic, Google, OpenAI and Qwen or bring their own, and can test agents with simulations and guardrails before launch.
• ✓Plan prices and per-minute rates are published, from a free tier with 15 call minutes a month, and ElevenLabs adds no telephony fee.

Limitations

• –Language model use is billed on top of call minutes and varies by model, and calls over the concurrency limit cost double, at $0.16 a minute.
• –Customer content is used to improve ElevenLabs' services unless the customer opts out in account settings.
• –Connecting telephony, tools and knowledge bases takes developer work, and custom SSO and HIPAA BAAs need an Enterprise contract.

Pros

• ✓Unusually complete price disclosure for a managed voice product: every tier publishes its voice-minute and SMS allowance, its per-minute overage rate, and the outbound add-on, and the setup fee is disclosed on the same page rather than discovered on a call.
• ✓The rollout is the vendor's job and is included on every plan - discovery workshop, call-flow design, voice and knowledge base setup, calendar and CRM integrations, test calls and ongoing tuning - with go-live quoted at 3 to 5 business days.
• ✓Built for one jurisdiction and specific about it: a Brisbane operator with its ABN published, AES-256 at rest and in transit, and access and retention controls written against Australian Privacy Act 1988 obligations.

Limitations

• –The monthly rate is not the entry cost: a setup fee from 990 applies on top, and Enterprise is also a from price. Voice minutes and SMS are metered, and exceeding an allowance is charged per minute rather than pausing the agent.
• –The privacy policy permits training on customer call data and offers no opt-out. Three carve-outs apply: cross-customer training uses aggregated or de-identified data only, Sensitive Information needs de-identification or consent, and Google API data is excluded entirely.
• –An operations product rather than a developer platform: no public API, no MCP surface and no self-serve signup, so engagement starts with a booked walkthrough. Third-party review evidence is still building, with three Google reviews and none yet on G2, Capterra or Trustpilot.