Oliv AI vs Velaris (2026)

Oliv AI

by Oliv AI

Velaris

by Velaris

Pros

• ✓Role-based pricing is published in full on one page: Converse at $19/mo, Sell at $49/mo and Grow at $79/mo, each per user, with each plan including the one below it. The vendor states there is no platform fee and that view-only seats are always free.
• ✓Super Agents (Olivia as Chief of AI Staff, Oliver as Chief GTM Engineer) plus a full execution-layer agent suite operate without per-action approval. Agents handle weekly summaries, churn flagging, expansion detection, CRM hygiene, deal driving, prospecting, and customer-facing onboarding in parallel.
• ✓Integration depth across eight published categories with bidirectional CRM sync means Oliv captures context from meetings, emails, calls, and CRM records automatically. Eight CRM platforms are supported natively, giving teams flexibility to connect without custom middleware.
• ✓Amplify seats carry no seat fee, so executives, product, engineering and operations teams can query customer context, review conversations and accounts, and build custom agents in plain language, paying only for the credits their agents use.
• ✓Conversation capture covers online meetings with or without a bot, in-person meetings through a mobile app, email and Slack, so account context reaches the CRM from more than video calls.

Limitations

• –The independent review corpus is thin, and the vendor's strongest outcome figures are its own case studies rather than third-party evidence. Product Hunt traction and four published customer stories provide supplementary but not independent validation.
• –The platform spans sales and customer success rather than being purpose-built for CS. Teams evaluating pure CS platforms like Gainsight Customer Success, ChurnZero, or Vitally may find the sales-side agents unnecessary overhead.
• –Missing native integrations with major support platforms (Intercom, Zendesk, Freshdesk) limits health scoring depth for teams that run separate support ticket systems alongside their CRM.
• –The Trust Center lists SOC 2 without naming a report type, reporting period or auditor, and publishes no report to request, so the depth of that attestation cannot be confirmed. Agent actions are billed separately as credits at $0.01 each, and the vendor estimates credit spend only during a proof of concept, so total cost cannot be worked out from the pricing page alone.
• –Oliv advertises multilingual meeting support but names no specific languages on any public page, so language coverage cannot be confirmed beyond English.
• –The terms of service license customer data for machine learning and model tuning used to improve Oliv's software, and grant perpetual rights to aggregated, de-identified data derived from it, with no opt-out published.

Pros

• ✓Recognized by the vendor's own reporting as the only Visionary in the 2025 Gartner Magic Quadrant for Customer Success Platforms, alongside a substantial and well-rated independent review corpus.
• ✓A custom agent builder lets CS teams create their own agents in natural language and fire them on time-based or event-based triggers, with no engineering support required.
• ✓A first-party MCP server publishes standard OAuth metadata with read and write scopes, ungated by tier or beta, so external AI assistants can query live account data.

Limitations

• –Pricing is quote-only with no rates published on any surface, the license covers five users, and the Onboarding and Support modules are sold as separate complementary products.
• –The vendor states it is SOC 2 compliant and displays an AICPA badge, but its own security portal lists only a penetration test and ISO 27001 under Reports, and no report type or period is published anywhere on the site.
• –There is no free tier, free trial or self-serve signup, and G2 reviewers report a median time to implement of about two months.