Intercom vs Trengo (2026)

Intercom

by Fin

Trengo

by Trengo

Pros

• ✓Fin AI Agent is part of the platform, so conversation context is shared natively between Fin and human agents and escalations carry the full conversation history.
• ✓Outcome-based Fin pricing at $0.99 per outcome: the AI charge applies only when Fin reaches an outcome, such as a resolution or a completed Procedure handoff.
• ✓Fin reports that 30,000+ companies use its products, with published customer stories from Anthropic, Synthesia, Lightspeed and Vanta across SaaS, fintech and ecommerce.

Limitations

• –Seat and outcome charges stack: each Fin outcome is billed on top of $29 to $132 per seat per month billed annually, so total cost depends on both team size and resolution volume.
• –Email campaigns, SMS, WhatsApp and phone are billed at pay-as-you-go rates rather than included in the base plans.
• –Add-ons stack on seats and outcomes: Copilot costs $35 per user per month and the Pro add-on, which includes Operator, starts at $99 per month.

Pros

• ✓The official WhatsApp Business API, email, live chat, Instagram, Facebook, TikTok, SMS and voice all run in one shared inbox, and WhatsApp service conversations carry no extra fee.
• ✓The AI Agent is on every plan, works in more than 70 languages, and can look up live data and take actions in connected systems. Trengo says it resolves up to 80% of queries.
• ✓A 7-day free trial needs no credit card, and Trengo says a first AI Agent can be set up in about 5 minutes.

Limitations

• –Boost starts at EUR 299/mo billed annually for 10 users. Extra users cost EUR 25 each on Boost, extra conversations EUR 15 per 100, and each AI-handled conversation adds EUR 0.25, all at annual rates.
• –Paid plans are bought through a demo with the sales team, and Enterprise pricing is custom.
• –A dedicated success manager is on Pro and Enterprise only, the AI Agent for voice is still in early access, and Trengo publishes no price for Dessa.