Torq vs Viktor (2026)

Torq

by Torq

Viktor

by Zeta AI, Inc.

Pros

• ✓Torq states that over 90% of cases on its platform are remediated completely autonomously, and Carvana reports that Torq Agentic AI handles 100% of its Tier 1 security alerts.
• ✓Integrations run in both directions across 300 pre-built integrations and 4,000+ pre-built steps, so agents take in alerts from tools such as CrowdStrike and Okta and act back on them, with a public REST API and MCP client support.
• ✓Holds SOC 2 Type II, ISO 27001, ISO 42001 and BSI C5, signs a HIPAA Business Associate Agreement, and contractually bars training AI models on customer data without written consent.

Limitations

• ⚠Pricing is not published on torq.io and there is no free tier or self-serve trial. Evaluation starts with a demo request, and AWS Marketplace purchases run on 12-month contracts.
• ⚠G2 reviewers report an average of one month to implement, and value depends on connecting the SIEM, EDR, identity, cloud and ticketing tools a team already runs.
• ⚠Socrates is pre-configured to request user confirmation for actions that require approval, so how much response runs unattended depends on which actions a team approves in advance.

Pros

• ✓Executes tasks end to end in a persistent cloud computer: Viktor queries Salesforce, Stripe, Google Ads, and GitHub in one run and delivers a finished PDF or dashboard, not text to copy-paste into another tool.
• ✓Lives natively in Slack, Microsoft Teams and Discord with a browser app as well, so teams interact with Viktor by @mention with no separate interface to adopt, and it installs in one click from the official Slack App Directory.
• ✓Publishes its own MCP server alongside 3,200+ native integrations, so external agents such as Claude Code and Cursor can delegate work to Viktor with a scoped key, and Viktor connects out to other MCP servers in turn.
• ✓Billing is workspace-based with no per-seat charge, and every plan includes every integration and capability, so only the credit allowance changes as a team grows.

Limitations

• ⚠Viktor holds SOC 2 Type 1, with Type II in progress and the report available under NDA. ISO 27001 is in progress. Buyers whose procurement requires a completed Type II or ISO 27001 should treat both as pending.
• ⚠Spend varies with usage: cost scales with task complexity rather than seats, a single complex job can consume 2,000 to 5,000 credits, and unused plan credits roll over for one month only. Exhausting the balance suspends credit-consuming functionality until credits are topped up or the plan is upgraded, unless the workspace has turned on automatic top-ups with a spend limit it sets.
• ⚠Every self-serve plan is billed month to month. Invoicing and custom billing terms are part of the custom-priced Enterprise tier.