Dessa vs eesel AI (2026)

Dessa

by Trengo

eesel AI

by eesel AI

Pros

• ✓Dessa charges EUR 0.75 per successful outcome with no per-seat fees, and escalations and replies a team writes itself are free.
• ✓It works inside Gorgias, Zendesk, Trengo and other helpdesks, and connects to Shopify, Magento, WooCommerce and other storefronts.
• ✓Stores can start in Assist mode, approving each draft, and set value thresholds, allowed actions and escalation rules before Autopilot.

Limitations

• –The Grow plan is EUR 375 a month for 500 credits, unused credits do not roll over, and a store that runs out moves up one tier for the rest of the billing period.
• –Dessa is built for ecommerce stores, and its FAQ says new connectors are added based on the needs of early access customers.
• –Dessa has no independent reviews yet on G2, Capterra or Product Hunt, and it publishes no public API or MCP server.

Pros

• ✓Agents work inside existing helpdesks including Zendesk, Freshdesk, Intercom, Gorgias, Help Scout and Salesforce, so support teams keep their current workflow.
• ✓A ticket or chat is 1 credit however long it runs, with no platform fee or seat charge, unlimited agents and seats, and a free trial of 100 credits with no card.
• ✓Every workspace is an MCP server for Claude, ChatGPT and Cursor, and eesel states that customer data is never used to train AI models.

Limitations

• –Plans are prepaid monthly credit batches starting at $299 for 500 credits, unused credits do not roll over, and agents pause when credits run out unless overage at $0.80 per credit is turned on.
• –SOC 2 Type II is still in its observation period, with the audit planned for early 2027, and HIPAA, SSO and custom data residency sit on Enterprise.
• –G2 reviewers report about 1 month to implement, longer than the minutes eesel cites for connecting an agent.